Veitch is hilarious when he elaborates on the difficulty of unsubscribing and responding to spam emails. Next to the hilarious moments it is scary to see how useless some systems have become and how, if you possess a sense of humor, you can turn annoying moments into an opportunity for a funny moment. Turning situations upside down to have a look at them from another side is something we do too little in our society. Just following things that “have always been done this way” is something we are doing too often.
I plea to you, please ask questions, turn a situation upside down and change perspectives for a second, feel the joy!