Service Design Signature

As part of my dissertation I have interviewed various service designers, have read as many blogs and listened to podcasts as I could. There is something interesting about all those service designers. Almost all of us have a different background, were missing something and moved to a more human centric version of a design. Most of us were unsatisfied with the limitations of the inventions rich design fields.

These backgrounds become visible in the signature we have as service designers. Everyone sees our design discipline differently, why it is important and how it should be done. We also have elements in common, we all love people and we love improving their experience. And we all understand that every context requires a specific approach. I have fallen in love with this discipline because it adopts tools and ways of reasoning from so many other disciplines.

My mind wonders off to the question how I want to develop myself as a service designer, and with whom. As my heart lies with South Africa and their development but learning in Europe seems so wonderful too! I start with writing a manifesto as part of my dissertation, to position myself.  Let’s keep sharing on film, tape, text and slideshows that grows us as service designers.

Let’s keep sharing on film, tape, text, and slideshows that grow us as service designers.


The stare alarm

This Saturday on the jubilee line someone had pulled the alarm because someone else was staring at him. At first I thought people made a joke as the carrier was rather full. But when assistance came in it dawned on me that someone really felt offended because someone looked at him.

I wonder if this is a result of our digital age, the media that scares us of the unknown or the unwillingness of people to connect. In the tube it’s quite hard not to look at anyone. So I felt so sorry for the person who had looked at him. Maybe he had come across an offensive moment that started with a stare. Nonetheless it shouldn’t have to be such a huge issue. Would you pull the alarm on a stare?