I worked for a year at oil for live communication where we focussed on creating pleasant places to converse and connect. The perfect conversations and connections happen over food. No wonder the Italians always have meetings over food and good coffee. Chatting with the waiter, asking for recommendations and what are the extras of the day are all part of the restaurant experience. Of course, if you don’t want to be disturbed the waiter/tress is considerate and stays away, are you chatty, so are they.
Now today I took place in ‘Bella Italia’ where we had the choice to order via a tablet. We forgot a side, the drinks, ordered food and actually did not discuss anything with the waiter until he brought our food and offered grated cheese. Which was grated above our plates, that was personal.
Towards the end of our main the tablet lighted up and offered deserts. I actually did not want anything from that moment on, I just want a chat with my waiter, not call him with a machine and order via an interface. Can we please make restaurants chatty places again and use food as the connector between people?