A guidebook, the basics, explanations and examples, not all the answers but it provides some straws in the wind. This book is clear and understandable. This book has a multidisciplinary approach towards Service Design. It is nice to read how a product designer approaches Service Design. My bachelors’ in product design is pleasantly linked by Satu Miettinnen who explains that service design in product design has to do with approaching the whole manufacturing process. The idea of developing hybrid products, developing products that also provide services, is a field that suits me as I always search for the moment where the user comes in. The stakeholders play an important role in all service design developments. I am keen to start applying the approaches!  

The new book called ‘This is service design doing’ is the follow up, I am curious to find out what hands-on techniques they will explain.